If you chose to return an item, we will happily accept returns that are free from damage of any kind, marks, blemishes, sizing, other alterations, or signs of wear or tear. Purchases that meet this criteria will be refunded in full to the original form of payment, excluding shipping, handling, and additional insurance charges if any. The item must be postmarked within 30 days after you receive the item. All items for return must be in their original unused condition, accompanied by the original receipt, and the return must be within 30 days of receipt of your purchase. Merchandise that has been worn, used or altered in any way will not be accepted for return or exchange. Please email firstname.lastname@example.org should you require further information.
If you choose to return or exchange your online purchase to our Tatum & Olivia retail shop, you must present the original packing slip. Without your packing slip, you will be offered an exchange or merchandise credit for the current selling price of the item. In the case of items damaged during shipment, please contact our customer care team immediately at 778-351-2493.
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